By accessing or using the mobile games and services provided by ZPLN Game Company, I hereby acknowledge that:
 

1. General Refund Eligibility

We strive to ensure that all Users have a positive and satisfying experience.
Accordingly, we offer a lenient and user-friendly refund policy.

You are eligible to request a full refund of your Subscription fee under the following conditions:

• A refund request is submitted within fourteen (14) days of the date of purchase;

• Refunds may still be granted beyond 14 days, at our sole discretion, in circumstances where the User is dissatisfied or unable to continue using the Subscription for personal, technical, or any other reasonable cause.

No minimum usage requirements apply. You are entitled to request a refund regardless of how much or how little the service was used.

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2. How to Request a Refund

To initiate a refund request, the User must contact us through one of the following channels:

• Email: [support email]

• In-Game Support: Settings → Support → Contact Us

Users should provide:

• Full name,

• Email associated with the purchase,

• Order/Transaction ID (if available).

Incomplete information may delay processing but will not invalidate your eligibility for a refund.

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3. Processing of Refunds

Upon receiving a refund request:

• We aim to review and respond within 2–5 business days.

• Approved refunds will be processed to the original method of payment, unless otherwise agreed.

• Refund timelines may vary depending on your payment provider or financial institution.

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4. Exceptions

We reserve the right to deny refund requests only in cases of:

• Fraudulent activity,

• Abuse of the refund policy (e.g., repeated refunds with clear intent to exploit),

• Chargebacks or disputes initiated externally without first contacting our support team.

However, we remain committed to resolving all matters fairly and in good faith.

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5. Modifications to This Policy

We may update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Subscription following such changes constitutes acceptance of the revised Policy.

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6. Contact Information

If you have any questions regarding this Refund Policy, please contact:

 

Email: support@echobuilder.com